How to forward e-mail as attachment

Select your system and e-mail application:

• Windows
  • Microsoft Outlook
  • Thunderbird
• Apple
  • macOS Apple Mail
  • iPhone a iPad Mail
  • Thunderbird
• Webmail
  • Microsoft Outlook 365 in browser
  • Outlook Web App
  • Roundcube
  • Gmail
  • Seznam
• Ticket Systems
  • OTRS

Microsoft Outlook on Windows

Procedure:

• click once on the message you want to forward
• instead of the Forward button, but use the Next icon (see image below) and there select the Forward as Attachment
• a new mail has been opened with an inserted attachment
• fill in the address of the recipient and send

If you can’t see the icons, try pulling the Outlook window to the full width of the screen. Or if you have a reduced panel, click on the icon of the three dots on the right (see picture below):

Microsoft Outlook 365 in browser

alias outlook.office.com

Procedure:

• click once on the message you want to forward
• click on “more action” near icon Forward (small blue arrow to the right) (see image below) and there select Forward as Attachment
• a new mail has been opened with an inserted attachment
• fill in the address of the recipient and send

If you can’t see the icons, try pulling the Outlook window to the full width of the screen.

Outlook Web App

alias Webmail Microsoft Exchange

Procedure:

• click on New Mail as you would like to write a new mail
• drag the mail you want to forward from the list to the new mail text space – it will appear there as an attachment icon
• fill in the recipient’s address and subject and send

Apple Macintosh – Apple Mail

Procedure:

• right click on the email
• select “Forward as Attachment”

iPhone/iPad – Mail

Procedure:

• start writing a new e-mail (new, reply, forward…)
• move the e-mail window to the bottom of the screen
• find the e-mail you want to forward as an attachment
• hold your finger on it for a while and then drag it to the bottom of the screen on the scattered e-mail
• hold it there for a while until the unfolded e-mail spreads back to the whole screen
• scroll the e-mail to the text of the new e-mail and drop – insert it as an attachment

Thunderbird

Procedure:

• right click on the email
• select “Forward as Attachment”

Webmail Roundcube

Procedure:

• click on the email in the list
• click on the small pop-up arrow next to the “Forward” icon
• select “Forward as Attachment”

Gmail

Procedure:

• right click on the email in the list
• select “Forward as Attachment”

Seznam

Procedure:

• Open email
• click the “More” button at the bottom (it is next to “Print”) and select “Save entire email”
• it will be saved to disk as a file with the extension “.eml”

• start writing a new email
• attach a saved .eml file as an attachment
• send

OTRS

Procedure:

• open ticket
• select article
• click on “Plain Format” in the article menu
• click on “Download this email”
• send downloaded file by e-mail program as attachment